Customs Taxation and Postal Services

At Royal Cart, we work with global suppliers and ship products directly from the United States, Europe, and Asia to your doorstep in the United Kingdom.

Most of our items are priced well below the low-value import threshold, which generally helps avoid customs duties. However, in rare cases, your order may be subject to import VAT or customs charges upon arrival in the UK.

If this happens, the charge is assessed and applied by UK Customs (HM Revenue & Customs), and payment is the responsibility of the customer.

We do our best to ensure our shipments are compliant and that declared values are accurate to minimize the chance of additional fees. If your parcel is held by customs or marked with a "Pending Tax/Duty" status, please reach out to us immediately. We’re happy to support you through the process and help minimize any issues when possible.

Please note:

• Royal Cart does not charge any customs duties at checkout.

• Any fees assessed upon arrival in the UK are outside of our control and must be paid by the recipient.

• Failure to pay customs duties may result in the package being returned or destroyed by the local postal service.

We recommend closely tracking your order using the tracking number we provide. If any issues arise, contact us, and we will assist you as quickly as possible.

Thank you for understanding, and we apologize for any inconvenience caused.